Projects

A curated selection of projects that demonstrate problem-solving, technical documentation, and product thinking — skills directly applicable to Technical Support and Field Service roles.

UtterOn

What It Is UtterOn is a language learning platform I designed and built to help learners practice speaking through structured sentence modules, vocabulary builders, and spaced repetition. The platform focuses on practical, real-world phrases organized by use case — from social conversations to troubleshooting scenarios. Why It Matters This project demonstrates skills directly relevant to technical support roles: Structured Thinking: Organized complex content into intuitive, navigable modules User-Focused Design: Built the interface around real user needs and learning patterns Technical Documentation: Created clear, scannable content that helps users achieve goals quickly Problem-Solving: Iterated on design based on feedback and usability testing Tech & Tools Hugo (static site generator) JavaScript (vanilla) CSS (custom design system) Audio integration (text-to-speech) LocalStorage for progress tracking Links Live Project (coming soon)

Data & Analytics

What It Is A data analytics project focused on building reporting dashboards and automated data pipelines. The work involved extracting data from multiple sources, transforming it into meaningful metrics, and presenting it through interactive Power BI dashboards for business decision-making. Why It Matters This project showcases skills that apply directly to technical support and application support: Structured Problem Solving: Breaking down complex data problems into manageable steps Root Cause Analysis: Identifying patterns and anomalies in data — the same approach used in troubleshooting Clear Communication: Presenting technical information to non-technical stakeholders Documentation: Creating clear processes for data workflows and dashboard usage Tech & Tools Power BI (dashboards & visualizations) SQL (data extraction & transformation) Excel (data validation & quick analysis) ETL processes (data pipeline automation) Links Dashboard samples available on request

CalcFoundry

What It Is CalcFoundry is a library of engineering calculation tools built to solve common technical problems with precision and reliability. The project focuses on creating well-documented, tested utilities that engineers and technicians can trust for field calculations. Why It Matters This project demonstrates skills valuable in field service and technical support: Engineering Precision: Building tools that require accuracy and attention to detail Documentation Excellence: Every function is documented with usage examples and edge cases Systematic Approach: Problems are broken down into clear, testable components Practical Tooling: Focused on real-world applications engineers actually need Tech & Tools Python (core library) Unit testing (pytest) Technical documentation (Markdown, docstrings) Version control (Git) Links GitHub Repository (coming soon)