Kade Medley

English-first Technical Support / Field Service — Vietnam

✉️ [email protected] 💼 linkedin.com/in/kademedley 🌐 kademedley.com 📍 Vietnam

Work auth: Australian national — employer-sponsored Vietnam work authorization pathway ready. Documentation prepared.

Professional Summary

Customer-facing technical professional with hands-on experience in troubleshooting, installation, commissioning support, technical systems, and field service environments. Strong at fault-finding, practical problem solving, customer communication, documentation, and helping teams translate technical detail into clear outcomes. Seeking a Vietnam-based role where I can contribute across technical support, field operations, and English-first coordination.

Role Targets

Technical Support Specialist Field Service Technician Technical Liaison / Service Coordinator Installation / Commissioning Support Customer Support Engineer Equipment / Systems Support Telecom / Infrastructure Support Technical Operations Coordinator

Professional Experience

Field Service Technician

SmartTech Australia
  • Installation, calibration, service, and repairs of Loadrite Systems at client sites across multiple regions
  • Cabin Filtration Systems and Cabin Pressurisation Filtration Systems — installation, service, and maintenance
  • Network Systems installation, configuration, and on-site support
  • On-site troubleshooting, fault diagnostics, and root cause analysis
  • Customer handover, training, and commissioning documentation
  • Service reporting, parts coordination, and vendor communication

Field Service Technician

ITW — Pryda (Fabrication & Equipment Systems)
  • Fault finding and diagnostics across multiple client sites
  • Installation, commissioning, and customer handover/training
  • Field repairs, preventive maintenance, and documentation

Technical Support / Systems Technician

CSE Crosscom — Motorola Solutions Partner
  • Communications systems installation, testing, and verification across enterprise environments
  • Commissioning documentation, customer sign-off, and handover procedures
  • Technical support for enterprise radio and network communication systems
  • On-site and remote troubleshooting across multiple client sites

Auto Electrician

Foundational Technical Experience
  • Electrical diagnostics and wiring on vehicle and equipment systems
  • Practical troubleshooting in both workshop and field environments
  • Reading and interpreting technical schematics and wiring diagrams

Key Strengths

Troubleshooting & Diagnostics Systematic fault-finding across equipment, electronics, and communication systems
Installation & Commissioning On-site setup, calibration, testing, verification, and customer handover
Customer Communication Native English — clear communication with clients, vendors, and technical teams
Technical Documentation Service reports, handover notes, commissioning docs, and knowledge base building
Issue Ownership Taking cases from initial report through diagnosis, resolution, and follow-up
Team Coordination Working across internal teams and external vendors to deliver service outcomes

Technical Keywords

troubleshooting diagnostics installation commissioning calibration verification equipment systems field service technical support customer support technical documentation issue ownership escalation systems support telecom systems network systems handover vendor coordination service reporting

Education & Certifications

Diploma in University Studies (Technological Studies)

University of Newcastle, Australia

Google Data Analytics Professional Certificate

Google / Coursera

Languages

  • English: Native (Australian)
  • Vietnamese: A1 (Targeting A2 with private instruction)

Projects